Position Overview

As Enterprise Customer Success Manager, you will drive the success and adoption of Circuit Mind's enterprise accounts, working closely with our Sales team to support retention, renewals and growth. Your mission is to ensure that our enterprise customers realise the full value of the Circuit Mind platform turning their hardware engineering teams into power users who consistently deliver faster, better circuit board designs.

This is a hands-on role that sits at the intersection of deep electronics engineering knowledge and commercial customer leadership. Because you have designed and led electronics teams yourself, you will speak the language of our customers' engineers, understand their real design challenges, and earn their trust as a genuine peer rather than an account manager. You will not only guide customers, you will roll up your sleeves and run electronics design projects across our platform yourself, using that credibility to drive adoption, expansion and advocacy across the enterprise. This role involves frequent travel to work closely with customers on their sites.

Key Responsibilities

Strategy & account leadership

• Build trusted, senior-level relationships with engineering leaders and decision-makers, and set a compelling vision for their AI-powered hardware development process
• Own customer success plans and run business reviews (MBRs/QBRs) that demonstrate ROI and progress against agreed value milestones
• Research customer workflows and run workshops to surface high-impact automation opportunities in their electronics development process
• Partner with Sales to support retention, renewals and expansion (cross-sell and upsell), and provide accurate reads on account health
• Act as the voice of the enterprise customer internally, prioritising the feature developments that matter most to our largest accounts

Delivery & enablement

• Deliver design and review projects on behalf of customers, running their electronics projects end-to-end on the Circuit Mind platform and owning execution yourself to prove out superior outcomes
• Enable customers to run their own design and review projects, coaching and supporting their engineers hands-on while they own and execute the work themselves
• Develop and project-manage customer implementation plans, tracking progress against clear value milestones
• Develop and run training, onboarding and change-management programmes that give customers the confidence to run the platform independently with their own teams
• Work with Circuit Mind's product and electronics engineering teams to troubleshoot customers' design issues and unblock users
• Partner with product teams and customers' electronics, IT and security organisations to integrate the platform into their design workflows while meeting enterprise requirements
• Travel frequently to customer sites to work alongside their engineering, technical and leadership teams

Required Skills and Qualifications

• A background as an electronics engineer, ideally progressing into an electronics engineering manager or team lead role i.e. you have designed circuit boards yourself and led others who do
• Strong ability to understand user needs and challenges and to devise and articulate tailored solutions
• Excellent communication and stakeholder-management skills, comfortable engaging both hands-on engineers and senior executives
• A commercial mindset with a track record of driving retention, expansion or growth
• Strong attention to detail and a thorough understanding of electronics design principles
• Deep experience with ECAD tools and modern electronics design workflows
• Willingness and ability to travel frequently to customer sites

Nice to haves

• Experience in a SaaS, Design Software (ECAD, MCAD, Simulation) or startup company
• Proven experience owning customer relationships, adoption or success outcomes, ideally in an enterprise or strategic account context
• Experience working alongside sales teams on retention, renewals and expansion
• Experience working in a < 200 people company

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